Information Technology Experience

Linux Systems Administrator

Recent Position

  • Linux system troubleshooting using systemctl, journalctl, and log analysis
  • VPN connection setup and troubleshooting for secure remote access
  • Network monitoring, diagnostics, and camera system maintenance
  • Technical support and issue triage with Zendesk ticketing system
  • Server performance monitoring and resource optimization
  • Automated routine tasks through shell scripting for increased efficiency

Windows System Administrator

Previous Position

  • Owned responsibility for daily maintenance and operation of hybrid local and Azure AD administration, enabling smooth and secure IT operations without disruption
  • Built and tested configuration for company's ongoing transition to Intune for unified MDM, simplifying endpoint administration and providing a secure operating system baseline in accordance with NIST and ISO standards
  • Managed hybrid AD environment (on-premises AD/Azure AD) and mail systems via Exchange Online
  • Handled comprehensive user onboarding and offboarding processes
  • Ingested archives from legacy system emails into new Exchange Online deployment, creating a single point of access for all mail users
  • Protected user security by managing mail filters, mail flow rules, threat detection, and monitoring for compliance

IT Systems Administrator

Previous Position

  • Managed hybrid local and Azure AD administration for seamless IT operations
  • Built and tested configurations for Intune MDM transition, implementing secure OS baselines per NIST/ISO standards
  • Coordinated with vendors and service carriers to ensure uninterrupted service
  • Managed mail systems including migration of archived email to Exchange Online
  • Implemented asset management software (Snipe-IT) to improve inventory tracking
  • Facilitated user onboarding/offboarding processes and defined tasks for IT managed service providers

Active Directory Administrator

Previous Position

  • Addressed AD line items identified by Microsoft Security Assessments
  • Authored comprehensive documentation for environment configuration and recovery options
  • Automated AD tasks with PowerShell for safe and consistent change management
  • Defined requirements and proposed deployment plans for cross-team approval

IT Support Specialist

Earlier Position

  • Administered AD server for user management and file server access
  • Managed and maintained network infrastructure including switches and routers
  • Configured and maintained medical software and equipment (EMR/EHR systems)
  • Generated reports from software and analyzed performance metrics
  • Created onboarding and access termination forms for HR workflow integration

Additional Professional Experience

Property Manager

LMC International

Jun 2024 - Present · 1 yr 4 mos

San Antonio, Texas Metropolitan Area · On-site

  • Property Management for various listings
  • Customer Service and tenant relations
  • Maintenance and Repair coordination
  • Post-Sales Support and follow-up
  • Technical Assistance for property-related issues

Sales Associate

The Printed Meeple

7 months

3D printing, Board Game, and Card Game shop

  • Customer service and sales support
  • Product knowledge in 3D printing technology
  • Board game and card game expertise
  • Inventory management and product recommendations
  • Technical assistance with 3D printing equipment

Linux System Administrator (Volunteer)

Texas World War I Centennial

Jul 2014 - Jan 2019 · 4 yrs 7 mos

Volunteer Experience

  • Server Administrator, Web Developer, and Technical Support
  • AWS EC2 - Linux Server x64 - Nginx - MySQL
  • VPS server configuration, administration, and support
  • Website design and development